Ticket and Theatre FAQ’s

Ticketing & Theatre Frequently Asked Questions

Curious about how to buy tickets?
Do we offer group rates?
Are there concessions at the theatre?
Is the theatre haunted?
We’ve got your answers here!
What hours is the Box Office open?

In most cases the Box Office is open Monday – Friday from 10am to 5pm. The Box Office is located at 109 West Main Street. In some cases if the Box Office is not open, you can visit the folks at the Visitor Center next door (115 West Main Street) and they can assist you with ticket purchases, questions, will call pickup and more.

Are the seats reserved?

Seats for live shows are reserved on a first-come, first served bases. Tickets must be purchased to reserve seats.Click here to view our Theatre Seating Chart.

Help! The show I wanted tickets to is sold out or the seats I want are unavailble!

The best thing to do when a show is sold out or the seats you desire are unavailable is to call the Box Office (979.337.7240). We keep a waiting list for all of our shows as well as a list of patrons who can no longer attend a performance who are looking to sell their tickets. We may be able to connect you with a ticket holder so you can privately purchase their tickets!

What are the best seats in the house?

We would argue there is no best seat in the house – they’re all great! The main floor seats feature much more ample legroom and the incline is very gradual. The balcony features rows of seats closer together than downstairs however they are at a steeper angle to help create a great view. Premium seats are located on the first 6 rows of the main floor and the first row of the balcony. These seats are usually $10 – $15 higher than the rest of the seats in the house.

Where do I purchase tickets?

Purchase your tickets directly from The Barnhill Center Box Office or through our website via our approved ticket vendor, SimpleTix. NEVER purchase tickets from a third-party website, to avoid possible fraudulent tickets. If you want tickets to a sold-out show, please contact the Box Office and we’ll connect you with verified ticket holders who cannot attend. If you want to sell your tickets, the Box Office can connect you with buyers on our waiting list. If you suspect fraudulent ticket sales, please contact the Box Office right away.

How do I reserve seats?

The easiest way to reserve seats is to click on the “Buy Tickets” button for your desired show on the Entertainment page. This takes you to our safe and secure online ticketing system which you can pay for your tickets with a credit card and even have the option to print your tickets at home. You can also stop by the Washington County Visitor Center at 115 West Main Street in Downtown Brenham. Here you can purchase tickets with cash, check or credit card.

What forms of payment are accepted?

At this time, only card payments are accepted to purchase tickets.

How do I get the tickets I purchased?

When you purchased your tickets, whether online, at the Box Office or over the phone, you will receive an email containing your receipt and your tickets. Directly from your email you can either:

  • PRINT TICKETS AT HOME: conveniently print them at home on your own printer
  • VIEW  YOUR MOBILE TICKETS: if you use a smartphone to view your email, you can click on “Click here to load the tickets on your smart phone” which will open a QR code on your phone which our staff can scan at the door. If you purchased more than one ticket, you’ll have a QR code for each ticket. You can simply swipe left or right to view your additional tickets.
  • PICK UP AT WILL CALL: Just give us a call at 979.337.7240 or send us an email. We’ll be happy to print your tickets and have them ready at the Box Office before the show.
Do you offer multi-show discounts?

Yes! For our 2024 Season, we are offering our patrons the option to purchase multiple shows at the same time and receive a discount off your purchase!

6 – 8 shows receives 5% off each show
9 – 11 shows receives 10% off each show
12 or more shows receives 15% off each show

To purchase season tickets, please call or come by our Box Office with your list of shows and payment. At this time, season tickets may not be purchased online.

Do you offer group rates?

We currently offer a 10% discount on purchases of 10 or more tickets to a single performance. This offer can not be included with a season ticket purchase. To purchase group tickets, please call the Box Office at 979.337.7240.

Are there service charges with my ticket price?

Like most venues, we must apply a service charge to all ticket sales regardless of the payment method. These ticket fees are automatically added at the time of purchase, just before you pay.

What are the seats in the balcony like? 

Every balcony seat has a great view of the stage! The balcony is accessed by a stairway only. There is no elevator to get to the balcony and there are no restrooms in the balcony. Restrooms are located near the bottom of the balcony stairway to the right.

Can I purchase tickets at the door?

If any tickets are still available on the night of a show, they are sold to walk-in guests as they arrive. No discounts are given for tickets purchased at the door.

Can I receive a refund for my tickets?

Unless otherwise specified and expressly granted by The Barnhill Center, no refunds are permitted. Patrons may resell or give away their tickets if they cannot use them. Please contact the Box Office for additional information on reselling your tickets.

Can I resell my tickets to someone else?

If you find you are now no longer able to attend a performance, you are welcome to resell or give your tickets away to another individual. No need to provide us with the new holders name or information – simply give your tickets to the new party for them to use at check-in.

Where can I drop off someone attending a performance at The Barnhill Center?

The best location to drop off passengers is along Douglas Street near the intersection with Main Street. We do not recommend guests be dropped off under the marquee on Main Street as there is a substantial curb to climb and Main Street is generally very busy. Our friendly City of Brenham Citizens On Patrol are available at each TBC concert to assist guests with street crossings, unloading passengers and directions. CLICK HERE for a map of parking and the passenger unloading area.

Where can I park my vehicle?

A: All parking in Downtown Brenham is free and unmetered! We have ample street parking as well as lots surrounding the theatre. CLICK HERE for a map of parking and the passenger unloading area.

Do you offer concessions?

YES! Please arrive thirsty and ready to snack! Our professional and welcoming concessions staff serves snacks, soft drinks, and adult beverages before and throughout each show. Proceeds from concessions are used to help cover expenses for shows as we are a non-profit operation.

May I take photos during the performance?

Most artists who perform here allow the use of non-flash photography. We will announce at the beginning of each show if photography is permitted. Some will sign autographs and take pictures with guests after the show, but this is always up to the artists. We will inform all ticket holders prior to showtime if performers will be signing items and greeting patrons.

Is the theatre haunted?

A: Like many historic theatres, yes we have a ghost! We believe our ghost is that of Mr. James Simon who commissioned the building of the Simon Theatre however unfortunately passed away before the theatre was completed. We feel Mr. Simon sticks around to see some shows and make sure we’re good tenants of his building. Several staff members have had brief interactions with Mr. Simon! Aask for our stories next time you’re here!