Frequently Asked Questions
Q: Are the seats reserved?
A: Seats for live shows are reserved on a first-come, first served bases. Tickets must be purchased to reserve seats.Click here to view our Theatre Seating Chart.
Q: What are the best seats in the house?
A: We would argue there is no best seat in the house – they’re all great! The seats rows are at a gradual incline to help with views and the balcony seats are unobstructed! Premium auditorium seats are located on the first 6 rows of the main floor and the first row of the balcony. These seats are usually $10 – $15 higher than the rest of the seats in the house.
Q: How do I reserve seats?
A: The easiest way to reserve seats is to click on the “Buy Tickets” button for your desired show on the Entertainment page. This takes you to our safe and secure online ticketing system which you can pay for your tickets with a credit card and even have the option to print your tickets at home. You can also stop by the Washington County Visitor Center at 115 West Main Street in Downtown Brenham. Here you can purchase tickets with cash, check or credit card.
Q: What forms of payment are accepted?
A: At this time, only card payments are accepted to purchase t. No cash or checks permitted for concert events.
Q: How do I get the tickets I purchased?
A: When you purchased your tickets, whether online, at the Box Office or over the phone, you will receive an email containing your receipt and your tickets. Directly from your email you can either:
- PRINT TICKETS AT HOME: conveniently print them at home on your own printer
- VIEW YOUR MOBILE TICKETS: if you use a smartphone to view your email, you can click on “Click here to load the tickets on your smart phone” which will open a QR code on your phone which our staff can scan at the door. If you purchased more than one ticket, you’ll have a QR code for each ticket. You can simply swipe left or right to view your additional tickets.
- PICK UP AT WILL CALL: Just give us a call at 979.337.7240 or send us an email. We’ll be happy to print your tickets and have them ready at the Box Office before the show.
Q: Do you offer multi-show discounts?
A: Yes! For our 2023 Season, we are offering our patrons the option to purchase multiple shows at the same time and receive a discount off your purchase!
6 – 9 shows receives 5% off each show
10 – 14 shows receives 10% off each show
15 or more shows receives 15% off each show
To purchase season tickets, please call or come by our Box Office with your list of shows and payment. At this time, season tickets may not be purchased online.
Q: Do you offer group rates?
A: At this time, we currently do not offer a group rate however please email us to let us know you’re interested in bringing a group and we may be able to assist you with hotel bookings, restaurant reservations, etc.
Q: Are there service charges with my ticket price?
A: Like most venues, we must apply a service charge to all ticket sales regardless of the payment method. These ticket fees are automatically added at the time of purchase, just before you pay.
Q: What are the seats in the balcony like?
A: Every balcony seat has a great view of the stage with no obstructions. The balcony is accessed by a stairway only. There is no elevator to get to the balcony and there are no restrooms in the balcony. Restrooms are located near the bottom of the balcony stairway to the right.
Q: How do I get the tickets I purchased?
A: When you purchased your tickets, whether online, at the Box Office or over the phone, you will receive an email containing your receipt and your tickets. Directly from your email you can either:
- PRINT TICKETS AT HOME: conveniently print them at home on your own printer
- VIEW YOUR MOBILE TICKETS: if you use a smartphone to view your email, you can click on “Click here to load the tickets on your smart phone” which will open a QR code on your phone which our staff can scan at the door. If you purchased more than one ticket, you’ll have a QR code for each ticket. You can simply swipe left or right to view your additional tickets.
- PICK UP AT WILL CALL: Just give us a call at 979.337.7240 or send us an email. We’ll be happy to print your tickets and have them ready at the Box Office before the show.
Q: Can I purchase tickets at the door?
A: If any tickets are still available on the night of a show, they are sold to walk-in guests as they arrive.
Q: Can I receive a refund for my tickets?
A: Unless otherwise specified and expressly granted by The Barnhill Center, no refunds are permitted.
Q: Can I resell my tickets to someone else?
A: If you find you are now no longer able to attend a performance, you are welcome to resell or give your tickets away to another individual. No need to provide us with the new holders name or information – simply give your tickets to the new party for them to use at check-in.
Q: Where can I drop off someone attending a performance at The Barnhill Center?
A: The best location to drop off passengers is along Douglas Street near the intersection with Main Street. We do not recommend guests be dropped off under the marquee on Main Street as there is a substantial curb to climb and Main Street is generally very busy. Our friendly Citizens On Patrol are available at each TBC concert to assist guests with street crossings, unloading passengers and directions. CLICK HERE for a map of parking and the passenger unloading area.
Q: Where can I park my vehicle?
A: All parking in Downtown Brenham is free and unmetered! We have ample street parking as well as lots surrounding the theatre. CLICK HERE for a map of parking and the passenger unloading area.
Q: Do you offer concessions?
A: YES! Please arrive thirsty and ready to snack! Our professional and welcoming concessions staff serves snacks, soft drinks, and adult beverages before and throughout each show. Proceeds from concessions are used to help cover expenses for shows as we are a non-profit operation.
Q: May I take photos during the performance?
A: Most artists who perform here allow the use of non-flash photography. Some will sign autographs and take pictures with guests too, but this is always up to the artists.