Frequently Asked Questions
Q: Are the seats reserved?
A: Seats for live shows are reserved on a first come, first served bases. Tickets must be purchased to reserve seats.
Q: What is SIMON SELECT?
A: Choose the SIMON SELECT ticket type to make sure you can reserve the seats you want, before the general public buys tickets. For a full week before general public sales begin, you can purchase SIMON SELECT tickets with an additional $15 surcharge per seat. Only a limited number of SIMON SELECT tickets are sold for each show. SIMON SELECT tickets are sold in first come, first served order.
Q: What are the best seats in the house?
A: We would argue there is no best seat in the house – they’re all great! The seats rows are at a gradual incline to help with views and the balcony seats are unobstructed! Premium auditorium seats are located on the first 6 rows of the main floor and the first row of the balcony. These seats are usually $10 – $15 higher than the rest of the seats in the house.
Q: How do I reserve seats?
A: The easiest way to reserve seats is to click on the “Buy Tickets” button for your desired show on the Entertainment page. This takes you to our safe and secure online ticketing system which you can pay for your tickets with a credit card and even have the option to print your tickets at home. You can also stop by the Washington County Visitor Center at 115 West Main Street in Downtown Brenham. Here you can purchase tickets with cash, check or credit card.
Q: Are there service charges with my ticket price?
A: Like most venues, we must apply a service charge to all ticket sales regardless of the payment method. These ticket fees are automatically added at the time of purchase, just before you pay.
Q: What are the seats in the balcony like?
A: Every balcony seat has a great view of the stage with no obstructions. The balcony is accessed by a stairway only. There is no elevator to get to the balcony. There are no restrooms in the balcony. Restrooms are located near the bottom of the balcony stairway.
Q: How do I get the tickets I purchased?
A: If you purchased your tickets online, you can either:
- print them at home on your own printer
- use the Walletini app to download your tickets to your phone
- pick them up at the Visitor Center before the show
Q: Can I purchase tickets at the door?
A: If any tickets are still available on the night of a show, they are sold to walk-in guests as they arrive.
Q: Do you offer concessions?
A: YES! Please arrive thirsty and ready to snack! Our professional and welcoming concessions staff serves snacks, soft drinks, and adult beverages before and throughout each show. Proceeds from concessions are used to help cover expenses for shows as we are a non-profit operation.
Q: May I take photos during the performance?
A: Most artists who perform here allow the use of non-flash photography. Some will sign autographs and take pictures with guests too, but this is always up to the artists.